30-Day Whole Unit Replacement For Quality-Related Issue
For 30 days after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.
90-Day Accessories Warranty For Any Reason
For 90 days after the date of purchase,we take care of all accessories quality-related issues with an ACCESSORY REPLACEMENT.
Returns Policy :
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process :
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number and returning shipping address . After that , please pack the item well in its original packaging and with outer packing as well .
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow about 10 days from the receipt of your item to process your return or exchange. Refunds may take 1-2days . We will notify you by email when your return has been processed.
Please Note :
Our warranty service is limited to all purchases made from Hoshi . If you purchased through a third-party retailer, please contact them directly.
Free User Support :
Not sure how to operate products properly ? Contact our support team for quick instructions.
When contacting us for help, be sure to have your our products in hand for troubleshooting!
In the event our warranty policy changes, we’ll be sure to update this page.